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At Zen Home Solutions, we value your trust and aim to provide services with care, professionalism, and respect. This Refund Policy explains our approach to cancellations and refunds for our decluttering and home organisation services.

 

1. Cancellations by Clients

• If you need to cancel or reschedule a booking, please provide at least 48 hours’ notice.

• Cancellations made within 48 hours of the scheduled appointment may be subject to a cancellation fee.

 

2. Cancellations by Zen Home Solutions

• In the unlikely event we need to cancel or reschedule, we will contact you as soon as possible and offer an alternative date.

• If no suitable alternative is available, you will receive a full refund for any advance payments made.

 

3. Refunds

• Refunds will be processed using the same payment method used for the original booking.

• Where eligible, refunds will be issued within 7–10 business days.

• Please note that payments for services already provided are non-refundable.

 

4. Non-Refundable Deposits

• For certain bookings, a deposit may be required to secure your appointment.

• Deposits are non-refundable unless Zen Home Solutions cancels the booking.

 

5. How to Request a Refund

To request a cancellation or refund, please contact us at:

Zen Home Solutions
📧 hello@zenhome-solutions.com
📞 07960 695775