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Welcome to Zen Home Solutions. By using our website and booking our services, you agree to the following terms and conditions. Please read them carefully.

 

1. Services

Zen Home Solutions provides home staging, decluttering and home organisation services. All services are subject to availability and booking confirmation. We strive to deliver professional and reliable services but cannot guarantee results, as these may vary depending on individual circumstances.

 

2. Bookings and Appointments

• Bookings can be made via our website contact form, email, or phone.

• A booking is confirmed once you receive a confirmation email from us that payment has been received.

• We reserve the right to reschedule appointments due to unforeseen circumstances; we will notify you as soon as possible.

 

3. Fees and Payments

• Service fees are as stated at the time of booking.

• Payment is required in advance or as agreed at the time of booking.

• We accept payment via bank transfer.

 

4. Refunds and Cancellations

• Please refer to our Refund Policy for detailed information.

• Deposits are non-refundable unless Zen Home Solutions cancels the booking.

 

5. Client Responsibilities

• You agree to provide accurate information when booking our services.

• You are responsible for ensuring a safe environment for our team to carry out services.

• Pets, hazardous materials, or unsafe conditions should be disclosed in advance.

 

6. Liability

• Zen Home Solutions accepts no liability for damage or loss caused by circumstances beyond our control.

• We are not responsible for pre-existing conditions or issues in your home.

 

7. Intellectual Property

• All content on the Zen Home Solutions website, including text, images, and branding, is our property or used with permission.

• You may not copy, reproduce, or distribute our content without written permission.

 

8. Privacy

• We respect your privacy. Please see our Privacy Policy for details on how we collect, use, and protect your information.

 

9. Governing Law

• These Terms and Conditions are governed by the laws of the United Kingdom.

• Any disputes will be resolved in the appropriate UK courts.

 

10. Changes to Terms

• Zen Home Solutions reserves the right to update these terms at any time.

• Changes will be effective immediately upon posting on our website.

 

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Zen Home Solutions
📧 hello@zenhome-solutions.com
📞 07960 695775