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Privacy Policy

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At Zen Home Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

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1. Information We Collect

We may collect the following types of information:

  • Personal details such as your name, email address, phone number, and home address when you contact us or book a service.

  • Service-related information about your home organisation needs, preferences, and any details you provide to help us deliver our services.

  • Website usage data such as cookies, IP addresses, and browsing activity to help us improve your experience online.

 

2. How We Use Your Information

We use your information to:

  • Provide and manage our decluttering and home organisation services.

  • Respond to your enquiries and bookings.

  • Send updates, confirmations, or important service information.

  • Improve our website, services, and customer experience.

  • Comply with legal or regulatory obligations.

 

3. Sharing Your Information

We will never sell your personal data. We may share your information only when:

  • It is necessary to deliver our services (e.g., with trusted third-party partners who assist us).

  • We are required to do so by law or regulation.

 

4. Data Security

We take reasonable steps to protect your information from unauthorised access, misuse, or loss. While we use secure systems, no method of transmission over the internet is 100% secure.

 

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your data, where legally possible.

  • Opt out of marketing communications at any time.

 

6. Cookies

Our website may use cookies to improve functionality and performance. You can control or disable cookies in your browser settings.

 

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Zen Home Solutions
📧 hello@zenhome-solutions.com
📞 07960 695775

GDPR Compliance

Zen Home Solutions complies with the UK General Data Protection Regulation (UK GDPR). This means:

  • We only collect and process personal data where we have a clear legal basis to do so.

  • We keep your data accurate, secure, and for no longer than necessary.

  • We respect your rights to access, correct, or delete your personal information.

  • We will always be transparent about how your data is used and give you control over your choices.

If you wish to exercise your data protection rights under GDPR, please contact us at hello@zenhome-solutions.com

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